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Glasgow Woman Left “Gobsmacked” After HMRC Insult

When you call the HMRC helpline you expect to be greeted with a friendly adviser at the other end of the line. Don’t you? Not always.

In this particular story a Glasgow woman phoned the HMRC hotline to enquire about a possible tax rebate. So far…nothing out of the ordinary. Just a routine call about a common question that many contractors, freelancers, and self employed people enquire about.

And then…something very much out of the ordinary…

The woman was put on “hold” but it seems the HMRC adviser forgot to press the hold button.

The woman was then left “gobsmacked” when she heard 2 swear words directed at her from the adviser…2 words she heard loud and clear.

Here at Contractor Accountants we are not in the business of reprinting those kind of swear words. We are family friendly. People of all ages read our blog, every day.

All we can say is that the first word began with the letter F and the second word began with the letter B. If you are old enough to work that one out for yourself then you are no doubt as shocked as we were. It really does make you wonder what is going on here?

“Nothing I’d asked warranted such a reaction. I was just gobsmacked when he let rip,” said the Glasgow woman.

“Clearly, he forgot to flick a switch to put me on hold. I heard it loud and clear. It was hurtful,” she went on to add.

Not surprisingly, she decided to file a formal complaint to HMRC complaints department, and after reviewing the recordings of the call they wasted no time in offering a full apology.

A spokesperson for HMRC described the incident as “unacceptable” and that they were “sorry.” They also added that “disciplinary action” would be taken against the not so helpful adviser.

The Glasgow woman was also awarded £730 in compensation, and if you ask me she should use that cash to hire a contractor accountant to sort out her tax rebates in the future.

Did you know you can hire contractor accountants for below £100 a month? Yes you can, no matter where you are in the country.

You could be in London, Cardiff, Belfast…or Glasgow. A contractor accountant is available to sort out your tax affairs and deal with HMRC on your behalf, which means you don’t have to call their helpline.

It’s what smart contractors and freelancers do. They hire accountants to sort out the tax stuff so they can focus on what they do best…running their business and making money.

If you look to the right side of this webpage then you will find the best contractor accountants in the UK right now. We guarantee it.

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